Refund policy

As part of the Consumer Protection (Distance Selling) Regulations Act 2000 you have the right to return your product for a refund provided you give us written notice (email) within 7 business days from the day on which you receive the goods.

Also as part of the Consumer Protection (Distance Selling) Regulations 2000 certain goods by reason of their nature cannot be returned, hair extensions are a hygiene sensitive product, once the seal has been broken or the extensions taken out of the package they will be deemed exempt of refund or exchange.

In the case of hair extensions your right to return is only valid if the hair extensions have not been removed from its original packaging are in their original brand new sealed condition and the tamper evident seal/guarantee void seal/packaging has not been tampered with.

Once the tamper evident/guarantee void seal has been removed or the packaging tampered with. You will need to pay the costs of postage and the goods are your responsibility until they have been received by La Mère Rose; a form of tracked and insured postage is recommended. If you require a new item to be shipped to you La Mère Rose will ship the exchanged free of charge.

If you are returning your item from outside of the European Union your postal service will provide you with a customs form, this needs to be visible on your returned parcel. You MUST clearly write the following on the customs form: RETURNED ITEM NO DUTIES. If you fail to do this your item will be returned back to you before it reaches La Mère Rose.

 

Thank you for your time and support!